FAQ

Frequently asked Questions

Whats your Question?

What is the jewelry material ?

Our Jewelry is 100% Made of 925 Silver , some golden pieces are 18K Gold Plated.

What if the size is not right ?

Don't worry babe, we got you!

we will arrange a Free Exchange Order within Few days, just email us on hello.aurajewelry@gmail.com

How to maintain the Silver Shine ?

  1. Store Properly: Keep your silver jewelry in a cool, dry place away from sunlight and humidity. Store pieces individually to prevent scratching.
  2. Limit exposure to harsh chemicals such as chlorine, perfumes, and household cleaners as they can cause tarnishing.
  3. You can Gently clean your silver jewelry with warm water and soap and dry it completely, or use silver polishing cloth to remove dirt and oils after few wears.
  4. After months of wear Use a silver polish or polish cloth to restore shine and remove tarnish buildup. Be gentle to avoid scratching.

How to maintain the 18K Gold Plated Color ?

  1. Avoid contact with harsh chemicals like perfumes, lotions, and household cleaners, as they can cause the gold plating to fade.
  2. Store gold-plated jewelry in a dry, cool place away from sunlight and humidity.
  3. Avoid Water: Remove gold-plated jewelry before swimming, showering, or participating in activities that involve water to prevent the gold plating from wearing off.
  4. Replate if Necessary: Over time, the gold plating may wear off. If significant fading occurs, consider having the jewelry professionally replated to restore its color and shine.

Can i get FREE SHIPPING ?

YES, ABSOLUTLY !

We Offer free shipping in UAE on orders of 200 AED or More.

and Worldwide Free Shipping for Orders of $200 or more.

How Many Days for Shipping ?

We Provide 24-72 hours Shipping within UAE.

International orders within 5 - 12 Days

Countries we Can't Ship to : Syria, Palestine, Morocco, egypt, algeria, turkey

Can i Exchange or Refund ?

if theres a problem with your Order like ( damaged item, wrong size) we Offer a Free Exchange Service for the first time within UAE.

If you want to exchange with different Design you can pay 25 AED within UAE.

international Exchange Fees will Vary depending on your Country.

Refunds cannot be accepted.

Can't Find your Question?

feel free to message us on our instagram @aura.jewelryco

or Email us at hello.aurajewelry@gmail.com